Good Software in bad Company

Ok guys I got this really awesome de-graining software from Visual Infinity. Thing is, what I got is a demo and that renders funny rainbow lines into the image. Since I don't develop for the Rainbow Bride or Care Bears series, so that's a problem. I purchased a license from Visual Infinity and got the unhappy meal. What's in it? Nothing but paiiiiin! My Mc Nuthin was an email receipt from Visual Infinity and that was it. Never got the download link, never got the password. Never got a reply on the 20 e-mails I sent them, No reply on the 40+ pages worth of faxes I sent them. In fact I had to send the faxes to their phone number, which alternates between busy and fax mode as their fax number is not registered with a carrier.

Here's the contact page for Visual infinity, please help if you can do so

Visual Infinity Thanks, Frank